Wednesday, 16 September 2009
FROM LEON DANIELS, CUSTOMER SERVICE AND COMMUNICATIONS DIRECTOR UK BUS FOR FIRSTGROUP PLC
Some people have said I should have a blog. I'm not sure why this would be interesting but I have agreed to run a trial so here we are:
Monday was the launch of our new Greyhound coach service between Portsmouth, Southampton and London and I was down at Victoria early on Monday morning to receive the first one in.
There was huge media attention - TV, radio, and the press together with our first fare-paying passengers. Two girls - headed for Eurostar enjoyed their champagne were interviewed by the media and then sent, by us, over to St Pancras for the rest of their trip.
A jazz band played as the first arrivals and departures took place and two real greyhounds also starred in the proceedings.
I got to drive one coach - the driver was taking his statutory break as we needed to move the vehicle for the press, so I was very careful under the ever-watchful eyes of the media!
Huge press coverage followed - the Greyhound brand really does excite the press and ever since our on-line bookings system has been busy, as has the telephone hot line. Passengers really like the extra leg room, wifi, and power.
A great start to the week which is full of other interesting events of which more to follow.